5 Kings is committed to customer satisfaction. We are taking extra precautions in our packing and shipping procedures to ensure our employees, their families, and our customers stay safe.
All mail returns must include our returns form. Download the form below, then print, fill out, and include in your shipment along with your returned item(s):
RETURN POLICY: 7-Day Return Policy: All returns, refunds, and exchanges are valid within 7 days of delivery. Manufacturer defects, damaged, or incorrect items are exceptions and valid within 60 days. Merchandise must be returned in its original condition with merchandise tags in place. Merchandise must be returned in its original condition with merchandise tags in place. Items purchased with a credit or debit card are refunded to your original form of payment. SHIPPING COSTS: Customer is responsible for the cost of shipping (limited exceptions include manufacturer’s defects, items damaged in shipping, and incorrect items). PROCESSING TIMES: Please allow approximately two to three weeks for the shipping and processing of your return. Depending on your credit card company, it may take an additional two to ten business days, after your credit has been applied, for it to post to your account.
For all shipping and return questions, send us an email at: firstname.lastname@example.org
Our team tracks every request through our efficient email system. We take pride in quick response times, so you will never wait long for a reply! If you would like to speak to someone in person, leave a message and we'll get back to you as quickly as possible! 231-299-0755